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Case Study · 2024 · Civic Tech
Reimagining the Seattle Youth Portal
How four months of research and information architecture work took an unlaunched government portal from a 52 to a 75 on the System Usability Scale — and turned a city's structure into a teenager's tool.
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Role
Lead UX Desinger
Duration
4 Months
Team
3 Designers
Client
City of Seattle
52
75
Moved a portal from "unusable" to "good" by the SUS benchmark — a 23-point gain delivered to the city in four months and handed off for launch.
SUS Score · pre- and post-redesign
01- The Problem
The city had built a portal nobody wanted to use.
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